Elevate Fitness — Privacy Policy
This policy explains what personal information Elevate Fitness collects when you create an account and book classes, how that information is used, who it is shared with, and the choices you have. Elevate Fitness operates its bookings and client accounts on the Recess platform, which processes this information on Elevate Fitness's behalf.
Information we collect
Your name, email address, mobile phone number, and date of birth.
Your booking, attendance, and purchase history.
Payment information, handled by our payment processor — we do not store card numbers.
Your communication preferences, including whether you consented to receive text messages and whether you separately opted in to promotional messages.
How we use it
To create and administer your account.
To book you into classes and process payments.
To send you booking confirmations, class reminders, account updates, and failed-payment notices.
To send promotional messages about classes and memberships — only if you separately opted in.
Mobile information and SMS consent
No mobile information or messaging consent will be shared with third parties or affiliates for marketing or promotional purposes. We do not share, sell, or rent your mobile phone number or your SMS opt-in or consent information to any third party for their own marketing. Mobile opt-in data is used solely to deliver the messages described in this policy.SMS consent is optional and is never a condition of creating an account or making a purchase. You can reply STOP at any time to stop all messages, STOPMKT to stop promotional messages only, or HELP for help. Message frequency varies (approximately 2–20 messages per month). Message and data rates may apply.
Who we share information with
We share information only with service providers who help operate the service — payment processing, messaging delivery, email delivery, and hosting — and only as needed to perform that work. We also share information where required by law. We do not sell your personal information.
How long we keep it
We keep your account information for as long as your account is active, and afterwards only as long as needed for legitimate business purposes such as tax, accounting, and dispute resolution.
Your choices
Update your contact details and communication preferences in your account settings.
Opt out of text messages at any time by replying STOP.
Request access to, correction of, or deletion of your personal information by contacting Elevate Fitness.
Contact
For any question about this policy or your personal information, contact Elevate Fitness directly.This service is operated by Elevate Fitness on the Recess platform. See also the SMS terms for this program, and the Recess platform privacy policy for details on how Recess processes data as Elevate Fitness's service provider.